Quality Performance Specialist, Dops, Uber Eats, Taipiei


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◆About the Company
Uber Eats, the food delivery arm of Uber, one of the world’s largest internet and marketplace company, is Taiwan’s largest food delivery platform now operating in Taipei, Taichung and Kaohsiung. As a team of passionate individuals working together to solve meaningful problems, we are goal-oriented; we want to make product and build process that makes it easy for anyone to deliver and earn, and have food delivered with quality at any time, any where. 

◆About The Role
Driver Operation, is by and large the most important part of Uber Eats marketplace. Here, we stand to build the sustainability, reliability and quality of the delivery service by looking over driver growth, driver efficiency control and driver experience and quality.

★You will be responsible for:
。Driver Operation (Uber Eats)
。Improve Delivery Partner Quality & Experience
。Delivery Partner quality maintenance : quality rule setting & penalty enactment 
。Coordination with BPO (customer service department) in alignment with courier quality rules 
。Identify root causes of delivery quality issue; propose with and act on resolutions 
。Initiate projects on improving courier delivery experience: e.g. How to make deliveries faster; how to make couriers easier to locate eater; how to get couriers online in rainy days 
。Education on new couriers on delivery quality 
。Assist in creating a more productive, cost-effective enterprise as well as good driver experience

★We hope you have skills like:
。Strong communication skill - able to work across functions
。Detail-oriented, with an eye for detail and ability to solve problems quickly
。Critical thinking ability - able to identify problems and devise on actionable solutions
。Fast learner - Eager to learn and quick in adopting
。Good analytical skills is a plus - able to pile through data and deliver insights
。Excel skill is a plus - including pivot tables, lookups and other functions
experience in SQL is a plus
。Ability to work independently under minimum supervision

 

欲應徵此職務,請填寫工作申請表:https://goo.gl/forms/CV5Qi1Cy5krzrXmT2

聯絡人:Monica

 

 

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2018-05-26 #1

連結無法顯示,再麻煩原PO了

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